Privacy & cookies

Moreef considers the protection of personal data of visitors to our website and of customers to be of great importance and counts this as part of its responsibility. Your personal data will be treated and secured with the utmost care and confidentiality.

Controller/processor
Moreef is considered the data controller under the General Data Protection Regulation and is located at Bellweg 50, 4104 BJ in Culemborg. Moreef can be reached by phone on +31 30 22 70 143. or email info@moreef.com. This privacy policy applies to all data processing done by Moreef and for all websites managed by it.

What do we process your data for and on what basis?
Moreef collects and processes your personal data for the following purposes:

  • To inform you about new products, services and promotions of Moreef by email. We will only do this if you have given prior consent for the use of your email address. For handling inquiries or dealing with complaints. This can be done via the website, in writing, by phone or by email. Moreef is entitled to do this in the context of pre-contractual phase.
  • For handling inquiries or dealing with complaints. This can be done via the website, in writing, by phone or by email. Moreef is entitled to do this in the context of pre-contractual phase.
  • For the execution of the agreement you conclude with us.
  • When you contact us with questions, comments, complaints or invoking any of your rights. This can be by phone, but we also mean that you contact us by email or social media, fill in the contact form, participate in surveys and/or research or subscribe to our (email)newsletter.
  • To comply with legal tax obligations placed on Moreef.
  • For the development of new products and services specifically aimed at our service.
  • To calculate and record financial data because of the contract concluded with you.
  • In addition, based on a legitimate interest, Moreef is entitled to inform you about new products and services, whereby we try to consider your preferences based on purchased or acquired products and/or services, your interests based on with your permission recorded use of our (mobile) website (including any apps used). Moreef may also do this through campaigns on social media.
  • For the purpose of internal analysis and conducting research for developing and improving products and services.

About whom we process personal data
Moreef processes the personal data of (former) customers, prospects, visitors to our website and other stakeholders and interested parties.

Who receives the data
Moreef provides the data only to parties who are involved in execution of the agreement between you and your organization. Agreements have been made with all these parties which determine which activities may be performed on behalf of and under the authority and instruction of Moreef. These parties may not process or use the data for their own or other purposes. In addition, we will never rent out, sell or otherwise provide your data to third parties for commercial purposes.

E-mail
If you would like to be informed by Moreef about new products, services and promotions, please sign up for our newsletter. If you have given permission to receive our newsletter, we will send it to you. You can always revoke this permission by using the unsubscribe link in our email newsletter or by sending an email to info@moreef.com stating unsubscribe newsletter.

How long do we keep your data
Moreef uses the following retention periods:

  • Contact information: 3 years after the end of the agreement or the last moment of contact.

  • Financial data: 7 years in accordance with the legally applicable period for this purpose.

  • Transaction data: 5 years including products and services purchased.

  • Information requests, complaints: 3 years after settlement of your request or complaint.

  • Blocking of your data: if required by law to execute your request for blocking.

Security
Moreef has taken appropriate technical an organizational measures to secure your data and to prevent unauthorized access to your personal data. These measures are regularly evaluated by Moreef, adjusted and updated if necessary. Access to your data is arranged in such a way that only authorized employees of Moreef have access to your data to the extent necessary for the performance of their duties. Our website is secured in such a way that personal data you enter on our website is sent to our organization via a secure connection.

Your rights
Anyone whom Moreef processes personal data from, has the right to request access to their own personal data. If it turns out that your data is factually incorrect, you can have this data corrected. In addition, you have the right to data transfer. This means that the data that our organization processes based on your consent or based on the agreement, can be transferred to another data controller If you would like to have your data completely removed, you can notify our organization of this. We will remove your data as soon as there are no (financial) obligations to fulfill. If you wish to call one of your rights, you can do so by sending an email to info@moreef.com, stating that you wish to inspect, correct, delete or transfer your data. Moreef will ensure that your request is processed within the legally established term.

Blocking your data for marketing
If you no longer wish to be informed at all by Moreef of relevant products and services or actions, you can make this known by sending an e-mail to info@moreef.com, stating “blocking news messages”. We will then block your contact details so that you will no longer be contacted by our organization.

Social media
Our organization likes to engage, via the web and (own) social media channels, in dialogue with customers, interested parties and website visitors about our organization, services and activities. For this purpose we monitor the internet and social media channels, such as Facebook, Instagram and blogs. In doing so, we endeavor to follow feeds on these channels, participate in them and/or proactively respond to individual, relevant comments and answer questions. The goal is to provide useful and relevant information and/or answer questions that are made known via social media. We expressly reserve the right not to respond to every question or comment. No rights may therefore be derived from responding or not responding substantively. It is possible that when participating in feeds and answering questions or responding to comments, we will record (personal) data. These will of course be processed in accordance with this privacy statement. We are not responsible for the handling of personal data by other participants in social media channels or the content on their social media channels. If you have any questions or comments, please contact us at info@moreef.com.

Use of cookies
Moreef uses cookies when offering its services on the website. This is a small simple file with data that is read or stored on the hard drive of your computer, laptop, tablet or smartphone, or in the session of your browser. Our organization uses Analytics (Google) to understand how visitors reach our website and how the website is used. In connection with this, cookies are placed through our website. The information that Google collects is anonymized as much as possible without passing on your IP address. The information is transferred to and stored by Google on servers in the United States of America. Google may provide this information to third parties if Google is legally required to do so.

Deleting cookies
Of course, you can always delete the cookies placed on your computer, laptop and smartphone. The way in which you can delete the cookies, depends on your internet browser (Internet explorer, Firefox, Chrome, Safari). Please refer to your internet browser for instructions on how to use cookies.

Other websites
On our organization’s website, you may find links to other websites. However, Moreef cannot assume any responsibility about the handling of your personal data by those parties. For this purpose, please read the privacy policy, if any, of the website you visit.

Complaints about the handling of your personal data.
If you believe that Moreef violates this privacy policy or applicable privacy legislation or carelessly handles your personal data, you can at all times submit a complaint to us by mail info@moreef.com or by phone on number +31 30 22 70 143. Of course, we will process your complaint as soon as possible to ensure that your complaint is resolved. If you believe that your complaint has not been satisfactorily resolved by us, you have the right to lodge a complaint with the Personal Data Authority (www.autoriteitpersoongegevens.nl).

Questions
If you have questions and/or comments after reading the privacy policy, please contact us by email info@moreef.com or by phone on number +31 30 22 70 143.

Changes
Moreef reserves the right to make changes to its privacy policy. We advise you to check this page regularly to see if any changes have been made. We will also communicate any significant changes in the processing of your personal data or in the privacy policy through the website www.moreef.com and other communication channels used by the company.